Refund policy

Effective Date: August 12th, 2026 (08/12/2026)

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt and/or proof of purchase.

To start a return, you can contact us at elena@blueeyevibes.com. Please note that returns will need to be sent to the following address: 76 Willow Drive, Warminster, PA, 18974

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return questions at elena@blueeyevibes.com. 

 

How to Start a Return

To initiate a return, contact us at: 

Blue Eye Vibes

elena@blueeyevibes.com

267-980-7285

76 Willow Drive, Warminster, PA, 18974

Please include your order number and reason for the return.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately within 7 business days of delivery at elena@blueeyevibes.com with your order number and photos of the issue, if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, as stated:

  • Custom products (i.e. special orders or personalized items)

  • Sale/Clearance products (all are FINAL SALE)

  • Products showing signs of wear and/or tear

  • Products without ORIGINAL tags

  • Gift Cards

Please contact elena@blueeyevibes.com if you have questions or concerns about your specific item. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new product(s).

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact elena@blueeyevibes.com. 

Shipping costs are non-refundable unless the item arrived damaged or incorrect (REFER TO EXCEPTIONS / NON-RETURNABLE ITEMS).

For approved returns, there will be a flat $8.00 return shipping fee, charged once per return. There will also be a 10% restocking fee.

 

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was shipped

  • The return is due to our error

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

 

Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date.


Pennsylvania Consumer Rights

This policy does not limit any rights you may have under applicable Pennsylvania or federal consumer protection laws.